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Telephone Service Representatives

Job Description:

  • Respond to inbound telephone calls
  • Provide customer service to callers – answer questions, relay messages to clients
  • Take orders for client products and services following scripts
  • Calmly attempt to resolve and de-escalate any issues

Qualifications Needed:

  • Must have a flexible schedule- able to work weekends and holidays
  • Clear speaking voice and pleasant demeanor on the phone
  • Strong customer service skills
  • Able to multi-task
  • Computer literate
  • Previous Answering Service and/or customer service experience preferred
  • High school graduate (or GED)

Wages and Benefits:

  • We provide paid training for all employees
  • Medical, dental, and vision benefits offered for full-time employees
  • 401k and PTO available for full-time employees
  • Paid holiday time

Call Center Representative

Organization:

Intercept of Florida

Employment Type:

Full-time and Part-time

Date Posted:

2019-03-20

Location:

Fort Myers FL

Industry:

Telecommunications

Occupational Category:

Customer Service

Description:

Intercept of Florida seeks customer centric, highly motivated, friendly, and goal-oriented call center agents, with the ability to interact, respond and resolve customers’ communications. Our agents will need to possess a set of soft and hard skills to handle incoming and outgoing calls and answer questions, handle complaints, troubleshoot and provide information to callers.

Educational Requirements:

  • High school graduate (or GED).

Qualifications:

  • Flexible to work different shifts- holidays, weekends, evenings.
  • Clear speaking voice and pleasant demeanor.
  • Strong customer service skills.
  • Conflict resolution skills.
  • Multi-tasking and critical thinking skills.
  • Computer literate.
  • Previous Call Center and/or customer service experience preferred.
  • Good grammar and communication skills.
  • Word processing averaging 45 words per minute.
  • Bilingual skills preferred.
  • Must have reliable transportation.

Responsibilities:

  • Answering and providing courteous phone support.
  • Following scripts and call protocols from system that applies to situation and/or account at hand.
  • Providing customer service to callers – processing information, relaying messages to clients.
  • Capturing and validating customers’ information.
  • Creating call tickets accurately and timely by documenting call information according to procedures.
  • Identifying and escalating priority issues.
  • Using clear communication by creating balance between giving thorough answers and using professional vocabulary.
  • Possessing patience and positive attitude for call resolution.

Benefits:

  • Competitive wages.
  • Paid training for all employees.
  • Medical, dental, and vision benefits, 401K, and PTO offered for full-time employees.
  • Paid holidays.
  • Paid time off.

Call Center Representative

Organization:

Intercept of Florida

Employment Type:

Full-time

Date Posted:

2018-10-16

Location:

Fort Myers FL

Industry:

Telecommunications

Occupational Category:

Customer Service

Description:

Intercept of Florida seeks customer centric, highly motivated, friendly, and goal-oriented call center agents, with the ability to interact, respond and resolve customers’ communications. Our agents will need to possess a set of soft and hard skills to handle incoming and outgoing calls and answer questions, handle complaints, troubleshoot and provide information to callers.

Responsibilities:

  • Respond to inbound telephone calls.
  • Provide customer service to callers – answer questions, relay messages to clients.
  • Take orders for client products and services following scripts.
  • Calmly attempt to resolve and de-escalate any issue.

Benefits:

  • Competitive wages.
  • Paid training for all employees.
  • Medical, dental, and vision benefits, 401K, and PTO offered for full-time employees.
  • Paid holidays.
  • Paid time off.

Personal Information

Level of Education (Select highest level)

References

(Please provide the name and phone number of three non-related references that have knowledge of your recent work experience):

Background

Have you ever applied/worked for Intercept before? Yes No

Do you have friends/relatives/acquaintances currently working or that have worked in the past in the company? Yes No

Have you been convicted of a felony within the last 10 years?

Have you ever been a party to a lawsuit (either as plaintiff or defendant)?

List the last three places where you have worked, starting with the most recent, and the reason for leaving:

List the last places where you have lived in the past 5 years:

From To

From To

From To

From To

From To

Availability

Please list the days/times available to work.

Monday to

Tuesday to

Wednesday to

Thursday to

Friday to

Saturday to

Sunday to

Able to work split schedule? Yes No

Attachments

Resume:

Employment Desired

Type of employment desired: Full-Time Part-Time Seasonal

Are you currently employed? Yes No

If so, may we contact your current employer? Yes No

Yes I AUTHORIZE INTERCEPT OF FLORIDA OR ITS DESIGNATED AGENTS TO CONDUCT A COMPREHENSIVE REVIEW OF MY BACKGROUND. I UNDERSTAND THIS MAY INCLUDE EMPLOYMENT HISTORY, EDUCATION BACKGROUND, CHARACTER REFERENCES, DRUG TESTING, CIVIL AND CRIMINAL PUBLIC RECORDS. I further authorize any individual, company, firm, corporation, or public agency (including the Social Security Administration and law enforcement agencies) to divulge any and all information, verbal or written, pertaining to me to Intercept of Florida or its agents. I further authorize the complete release of any records or data pertaining to me which the individual, company, firm, corporation, or public agency may have, to include information or data received from other sources. Intercept of Florida and its designated agents and representatives shall maintain all information received from this authorization in a confidential manner in order to protect the applicants personal information, including but not limited to, address, social security numbers, and dates of birth. Intercept of Florida is an Equal Opportunity Employer. We are committed to equal treatment of all employees without regard to race, national origin, religion, gender, age, sexual orientation, veteran status, physical or mental disability or other basis protected by law.