To run a successful business, you need your staff focused on the day-to-day operations. In order to do that efficiently and continue to grow your business, you need to have a reliable phone line that remains open for all new business inquiries, questions and inevitable emergencies. INTERCEPT provides a number of services that becomes an extension of your existing staff to guarantee you never miss a beat.
Customer Service: It’s our business to answer your phones 24 hours a day, seven days a week, 365 days a year following our creed: courteous, accurate and prompt!
Commitment: We are committed to becoming your partner, understanding your business, and bringing you vast experience.
Experience: INTERCEPT has been in the telephone answering business since 1969 and we have earned a reputation for quality, responsible, and consistent contact center solutions.
Technology: Our technology will provide you with options that will simplify your business and let you focus on taking your business to the next level
Quality: Systems and monitoring are an integral part of the INTERCEPT operation. We deliver services that are supported by quality programs, procedures, and implementation.
Training: Every agent is trained extensively with quality control assured through monitoring. Representative training is a constant activity with sessions held with our training manager or supervisors.
Talent: Our representatives are trained; the technology is there!
Multilingual: We hire multilingual Telephone Service Representatives.
Cost Benefits: The cost benefits of outsourcing your answering service as opposed to hiring a full-time employee, are undeniable. When you outsource your telephone answering, there are no employee taxes to pay, no hiring hassles, and no personnel to train.