Making the decision to use either a virtual receptionist or a dedicated receptionist is easier than you think. What both have in common is that they are real people located remotely who provide your business with answering services. However, knowing what makes them different will likely help you make the decision on which type of receptionist is right for your business – virtual or dedicated Continue Reading »
The easy solution to making sure that all of your business calls are answered during the holiday season is to work with a high-quality answering service. The right holiday answering service can serve as a substitute for staff who are not in the office, provide additional support for product sales and information, and offer customer assistance whenever needed.
Arranging for this type Continue Reading »
The only way to make certain that your business doesn’t miss important communications from customers in the event of a power outage is to have a seamless backup plan. Continue Reading »
The simplicity and cost effectiveness of Voover Internet Protocol (VoIP) has made it attractive to many businesses and therefore, numerous companies have made the switch. Continue Reading »
Your business response to emergency calls is critically important to both your customers and professional reputation. At Intercept of Florida, we understand that dispatching emergency calls requires immediate engagement and attention to detail, 24 hours a day, 7 days a week, 365 days a year.
No matter what type of business you have, our certified and highly-trained call agents wor Continue Reading »
One of the most effective ways to grow your business, especially in Florida, is by adding bilingual capability to your company’s telephone answering service. The most prevalent language spoken other than English in the United States is Spanish, according Continue Reading »
How do you evaluate the right company to outsource your answering service solutions? In this article, Intercept of Florida gives you a step by step guide on the key areas to look out for when trusting a third-party to manage your answering services. Continue Reading »