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What is the difference between a Virtual Receptionist and a Dedicated Receptionist?

Making the decision to use either a virtual receptionist or a dedicated receptionist is easier than you think. What both have in common is that they are real people located remotely who provide your business with answering services. However, knowing what makes them different will likely help you make the decision on which type of receptionist is right for your business – virtual or dedicated Continue Reading »

Answering Services for the Holidays

The easy solution to making sure that all of your business calls are answered during the holiday season is to work with a high-quality answering service. The right holiday answering service can serve as a substitute for staff who are not in the office, provide additional support for product sales and information, and offer customer assistance whenever needed.    Arranging for this type Continue Reading »

Answering Services for Dispatching Emergency Calls

  Your business response to emergency calls is critically important to both your customers and professional reputation. At Intercept of Florida, we understand that dispatching emergency calls requires immediate engagement and attention to detail, 24 hours a day, 7 days a week, 365 days a year.   No matter what type of business you have, our certified and highly-trained call agents wor Continue Reading »