Technology

Employing state-of-the-art technologies, INTERCEPT offers a full menu of services to its clients including automatic call distribution, automatic paging, email and fax message delivery, cellular text messaging, dispatch, voicemail, and a host of other telecommunication services. These technologies combined allow us to enhance your service, and therefore, the service to your customers. Freeing up your staff to manage the critical day-to-day logistics, our Telephone Service Representatives become an extension of your team.

Concerned about an upcoming storm or potential power outage? Our backup systems are designed with your security in mind. We have uninterrupted power supplies, as well as generators that support our infrastructure and protect your business. We have fully networked redundancy for call distribution in case of a crisis or emergency.

We do not take the need for 24/7 open phone lines lightly. A missed call can mean anything from a missed business opportunity to an unanswered life and death situation. We make sure that never has to be a concern. If the main power is interrupted, our backup uninterrupted power supply unit immediately takes over to ensure continued service for several hours and then our onsite generators provide service until the commercial power is restored. No matter the emergency, we have got you covered.

If our contact center experiences a catastrophic situation, our systems are capable of maintaining your call flow and saving critical information. You can trust us to ensure your calls are always answered, recorded and sent to you –– in an effective and efficient manner.