• Customer service is a factor in the success and growth of any business. Phone calls continue to lead as the preferred method of engagement by consumers. However, the biggest complaint by consumers today is the decline in quality customer service. The increased use of social media and online reviews can impact customers’ perception of your […]

  • It happens time and time again. A customer calls into a business and is forced to navigate through a web of interactive voice response (IVR) options in an attempt to reach a live agent. Despite a rise in chatbot and virtual agent technology, nearly 90% of customers still prefer to talk to live agents who […]

  • The onslaught of changes in 2020 caused many businesses to adapt the way they operate. On the other hand, it accelerated business advances that were already underway. One way that businesses have had to adapt is by setting up remote networks to stay connected. Small, midsize, and even larger corporations have had to pivot to […]

  • The United States is a melting pot of many different cultures, races, and languages. As a result, many American households do not speak English. Did you know that about 21.6% of the US population does not speak English at home? That’s about one out of every five consumers. As a business, it’s essential to be […]

  • Although most businesses spend their valuable time and money on multiple strategies designed to attract customers to call them, they often overlook what can be an obvious problem – are all of those calls being answered? Consider what happens to your customer and potential customer calls that come into your business after hours, on holidays, […]

  • Are you tired of missing calls from clients? Is your phone ringing off the hook? Looking for a way to improve productivity and customer relations? Intercept of Florida is ready to take on all your appointment scheduling to give you the time to take care of more important matters for your business. What is appointment […]

  • As the owner of a small- or medium-sized business, your time is especially valuable. You are likely doing more than one job all day, every day, and may find that answering the calls that come into your business is your last priority. But answering these calls should be your priority, and there are several reasons […]

  • Businesses worldwide now face a challenge that many have never navigated as most have some, or all, of their staff working remotely. At the same time, it is critical to their survival that they never miss a call and have strategies in place to make certain that customer needs are being handled with care. To […]

  • Although most businesses spend their valuable time and money on multiple strategies designed to lure customers to call them, they often overlook what can be an obvious problem – Are all of those calls being answered? Consider what happens to your customer and potential customer calls that come into your business after hours, on holidays, […]

  • With the increasing popularity of live chat on websites to increase sales and deliver top quality customer service, you will likely have to choose whether you plan to provide this function for your business in-house or via outsourcing. Live chat is a type of online chat that appears in a computer web browser or in […]