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Medical Message Delivery Answering Service

3/11/2020 | Intercept of Florida

As more cases of coronavirus appear nationwide and worldwide, there seem to be more questions than answers about the outbreak. To address questions about this and other health-related issues and emergencies, many medical businesses and healthcare institutions work with professional medical message delivery services.

 

There are many benefits of working with a professional medical message delivery service to update employees and others about health issues and properly route emergencies. An answering service has operators specifically trained to promptly dispatch patient questions about the virus to health care professionals via message delivery and make certain that emergency situations are routed to receive proper medical attention. This service can be available immediately whenever needed and can work 24/7 for 365 days a year without interruption.

 

In addition to this always-on telephone answering service, professional operators provide call confirmation services that are flexible and inclusive. Messages can be delivered in whatever way works for your business:

·      Wireless

·      iPhone

·      BlackBerry

·      Android phone

·      PDA

·      Pagers - text, two-way, digital

·      Landlines

·      Email

·      Fax

 

Operators can also address health-related issues as you are able to provide specific instructions via inbound and outbound email and help with appointment scheduling using systems that sync with your businesses’ systems.

 

Should emergency calls present, professional operators understand that there must be a protocol in place to handle them with consistent practices and the means to disseminate accurate information immediately. These practices are set in advance by the client and carefully followed by the operators at Intercept of Florida. Additionally, operators are compliant with patient confidentiality regulations.

 

Because health-related calls have critical importance, many businesses choose the professionally-trained and highly-experienced operators of Intercept of Florida to handle them. Intercept has been in the telephone answering business since 1969 and has earned a reputation for quality, responsible, and consistent contact center solutions. We have handled medical-related calls, messaging and routing for years.

 

We are committed to becoming your partner, understanding your business, and bringing you our vast experience. It’s our business to answer your phones 24 hours a day, 7 days a week, 365 days a year, following our creed: courteous, accurate and prompt!

 

Contact Intercept of Florida today to find out more about how we can help handle health-related calls and our Call Volume Pay as You Go payment options.