How Do Voice Over IP Calls Work?

how do voice over ip calls work

The onslaught of changes in 2020 caused many businesses to adapt the way they operate. On the other hand, it accelerated business advances that were already underway. One way that businesses have had to adapt is by setting up remote networks to stay connected. Small, midsize, and even larger corporations have had to pivot to service customers, align staff to work remotely, and streamline communication through the use of Voice over Internet Protocol (VoIP).

What is VoIP?

Voice over Internet Protocol, or VoIP, originally launched in 1995, is an online phone interface that uses the Internet and Cloud-based technology to share data and deliver office telecommunication features more affordably than traditional wired services. Simply put, VoIP allows users to make phone calls from a computer or mobile device from anywhere using an Internet connection. Users can connect an Analog Telephone Adapter (ATA) to a traditional phone to use it with a VoIP service or opt for a newer phone that was made to be used with a VoIP service.

How does VoIP Work?

Unlike traditional wired telephone service, VoIP converts analog voices into digital data. This is done by fragmenting analog sound waves into data packets and transmitting them as digital waves over the Internet where they are reverted into an analog voice to the person on the other end. The result delivers data faster and provides crisp, clear sound quality from any device with only an Internet connection. It also allows the information to be stored for later use if needed.

Why VoIP?

VoIP is cost-effective and is especially beneficial to small businesses. VoIP allows small businesses to develop a robust contact center experience for clients and streamline a more productive staff without using a large portion of the budget on infrastructure. About 31% of businesses use VoIP and that number is predicted to grow as the demand for remote and other employment and business trends change. Businesses that currently use VoIP have reported saving 30-50% over traditional services. VoIP is more than phone calls. Additional features can be incorporated such as Interactive Voice Response (IVR), designated extensions without installing hardware, quality assurance (QA) call monitoring, video chat, custom voicemail, and a host of other features available in the office or on the go.

Packaging VoIP with a professional answering service creates a polished image for your company and provides top-notch service to your customers from their first call. Intercept of Florida is a leader in telephone services and has been delivering professional, quality contact center solutions for businesses since 1969. We provide state-of-the-art technology and telecommunication services along with a full list of additional services including VoIP 24 hours a day, 7 days a week, 365 days a year. For more information on our services, contact us today!

Categories: Tips,