Importance Of A Bilingual Answering Service

importance of a bilingual answering service in southwest florida

The United States is a melting pot of many different cultures, races, and languages. As a result, many American households do not speak English. Did you know that about 21.6% of the US population does not speak English at home? That’s about one out of every five consumers. As a business, it’s essential to be able to communicate well with your audience. The reality every American business faces is that by limiting their communication services to just English, they are missing out on receiving business from a large population. For that reason, one of the most effective ways to grow your business is to have a bilingual telephone answering service.

bilingual answering service

Bilingual Population = Bilingual Answering Service Agents

The United States has the second largest population of Spanish speakers in the world. About 13% of the US population speaks Spanish at home, making it the most prevalent language spoken other than English in the United States. States such as California, Florida, Texas, and New York are each home to millions of Spanish speakers, and those numbers are expected to rise. Data trends show that by 2050, as many as one out of every three individuals in the US will be Spanish speakers. As a result, many phone answering services offer the option to select Spanish for the conversation.

Businesses providing the best customer service to people who speak Spanish can expect to experience growth in their business as this population grows. Offering bilingual telephone answering services is key to that effort. Intercept of Florida’s telephone answering service, based in southwest Florida, understands how important it is to your business to have top-quality bilingual customer care across the country. We have been providing this essential Spanish telephone answering service for many years and thoroughly understand the Hispanic market in the United States and beyond.

Our telephone service representatives are prepared to address all questions and concerns from your callers in multiple languages. They are well-versed in your company’s protocols to provide product and service information regardless of the complexity of the question. Our team is highly skilled, friendly, and available 24 hours a day, seven days a week. Our commitment to customer service in the highest standards is guaranteed and nationally recognized with The Association of TeleServices International Award of Excellence for Outstanding Service.

The Intercept of Florida Difference

In the telephone answering business since 1969, Intercept of Florida has earned a reputation for quality, responsible, and consistent contact center solutions. We are committed to providing your customers with an excellent experience by getting to know your business and its unique answering service needs including a need for bilingual answering services. It’s our business to answer your phones 24 hours a day, seven days a week, 365 days a year, following our creed: courteous, accurate, and prompt!

Intercept offers a wide array of services to meet the needs of every client. From appointment scheduling, event registration, and emergency dispatch to voicemail, and a host of other telecommunication services – we can handle it all. Intercept of Florida makes use of the latest technology to ensure your calls are answered, messages delivered, and more without issue.

Contact Intercept of Florida today to learn more about how we can help you grow your business by providing top-quality telephone bilingual answering services in English and Spanish.

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