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Answering Services for the Holidays

11/27/2019 | Intercept of Florida

The easy solution to making sure that all of your business calls are answered during the holiday season is to work with a high-quality answering service. The right holiday answering service can serve as a substitute for staff who are not in the office, provide additional support for product sales and information, and offer customer assistance whenever needed. 

 

Arranging for this type of holiday call answering support is simple when you work with Intercept of Florida. Here are the important, and simple, steps involved:

  • Contact Intercept of Florida for holiday answering service support. We will work with you to create detailed and effective agent procedures, protocols and scripts.

  • Intercept trains all of the agents who will work with your business in all of your procedures and protocols for varying types of holiday calls.

  • If you need rapid notification messages delivered from the calls that Intercept professionals take for your business, you can choose how you would like to be notified: text, emails, calls, or call transfers.

  • Intercept will also provide you with ways to monitor the calls agents take on behalf of your company.

  • Intercept uses digital voice logging, which works as insurance that conversations between your customers and our representatives are always subject to word-by-word scrutiny and review, as well as a legal backup if needed. In addition, this practice allows you to have access to the call.

 

The way your business responds to customer calls is critically important - both to your customers and your professional reputation regardless of the holidays. At Intercept of Florida, we understand that holidays pose special challenges to staying in touch with your customers. During this time and beyond, we offer professional answering service support 24 hours a day, 7 days a week and 365 days a year.

Contact us to see how using Intercept’s holiday answering service can support your business.